Support & Service Commitments

Last updated June 2026

We're a small team building FirstNest the honest way — no ads, no lead auctions, and buyers are never charged. Here's exactly what you can expect when you reach out.

Our response commitments

Request type	Target response	Notes
Account & login issues	Within 1 business day	Highest priority — we'll never let you get locked out.
Data correction requests	Within 2 business days	We verify and correct or explain, in writing.
Account deletion	Immediate (self-serve)	One click in your dashboard. Data is purged right away.
General questions	Within 2 business days	Product help, how-tos, and feedback.
Professional (agent/lender) support	Within 1 business day	Onboarding, verification, and billing questions.

Business days are Monday–Friday, excluding US federal holidays (Pacific Time).

How to reach us

Email support@firstnest.ai anytime. Include your account email and a short description — screenshots help us resolve issues faster.

Your control, always

You can export a summary of, correct, or permanently delete your account and data from your dashboard at any time. Deletion is immediate and irreversible. See our Data Sources & Corrections page for where our information comes from and how to fix it.